Samia Amin, Jishnu Das, Markus Goldstein's Are You Being Served?: New Tools for Measuring Service PDF

By Samia Amin, Jishnu Das, Markus Goldstein

ISBN-10: 0821371851

ISBN-13: 9780821371855

ISBN-10: 082137186X

ISBN-13: 9780821371862

This ebook offers instruments and strategies for measuring carrier supply in future health and schooling and people's studies from the sphere in deploying those tools. It starts off through delivering an creation to the various methodological instruments to be had for comparing the functionality of the health and wellbeing and schooling sectors. kingdom particular stories are then explored to spotlight classes at the demanding situations, benefits and downsides of utilizing varied recommendations to degree caliber in quite a few diverse contexts and of utilizing the ensuing info to impact swap. This e-book is a precious source if you happen to search to reinforce ability for the potent size of provider supply with a purpose to increase responsibility and governance and improve the standard of carrier supply in constructing international locations.

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Extra info for Are You Being Served?: New Tools for Measuring Service Delivery

Example text

Finally, service delivery data may be used for policy-relevant research to answer a range of questions about the way providers and clients interact and about the way facilities function. Let us now examine the potential uses of service delivery in greater depth. Making Use of Service Delivery Data Accountability Measures of service delivery represent a vehicle for holding service providers to account for the quality and quantity of the services they provide. This accountability is critical in any well-functioning system, but it is particularly important if the underlying system is in flux because of sectorwide policy changes or large national governance changes such as decentralization.

In chapter 10, Frankenberg and others open with a discussion of the advantages of combining facility survey data with a range of data sources to assess health and education services in Indonesia following the tsunami. In chapter 11, Bekh and others analyze a school survey in Ukraine. Chapter 12, by Serneels, Lindelow, and Lievens, offers us insights into the use of qualitative work, particularly to guide the ultimate choice among quantitative instruments, in the context of examining absenteeism in Ethiopia and Rwanda.

Should we gather data from clients, providers, surveys, or administrative records? For what purposes should such data be used? This book offers a starting point for answering these questions. Building on the authors’ experiences in a wide range of settings, the chapters provide not only an overview of service delivery measurement tools and what they may be used for, but also lessons about what works and what does not work in practice. Those discussions reveal a process that is rarely easy, but one that may provide powerful inputs for making effective policy.

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Are You Being Served?: New Tools for Measuring Service Delivery by Samia Amin, Jishnu Das, Markus Goldstein


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