Welcome to The Arc Alliance Supports Coordination Organization. We are here to assist you and your loved one with intellectual and developmental disabilities navigate the system, access services, and monitor those services received to ensure health and safety for your loved one in the Intellectual Disability system. We have gathered information and resources on our site to assist you in the process. If you ever need assistance or simply have a question please feel free to contact us at any time.
What’s a Supports Coordinator and what can they do for you?
A Supports Coordinator is a case manager that links the individual with a disability to services and supports. This can include Medicaid funded waiver services, community resources, and natural supports that enable you to grow and live in your community. The main role of a Supports Coordinator is to locate, coordinate, and monitor services along with ensure health and safety for individuals in the Intellectual Disability system. The Supports Coordinator assists the individual in finding service providers, ensuring that the services they receive are appropriate, and assisting the individual in applying for funding to pay for services.
The focus of The Arc Alliance Supports Coordination is you, we look to provide both paid and natural support and services enabling you to grow and live in your community.
Why choose The Arc Alliance for Supports Coordination?
- We put the individual first and advocate for their wants and needs.
- We strongly believe in community inclusion.
- We take a team approach and emphasize the importance of family involvement.
- Supports Coordinators will meet at a time and location convenient for you.
- Supports Coordination staff are accessible through technology and our policy is to return all calls and e-mails within 1 business day.
- Satisfaction surveys are sent annually to individuals and families to continuously monitor and improve quality of services.
- The Arc Alliance serves individuals in 5 counties: Montgomery, Chester, Bucks, Berks and Philadelphia.
- The Arc is a national organization that started out as a grassroots movement and has been around since 1951.
- The Arc Alliance is a leader in the community for disability rights advocacy.
- The Arc Alliance continuously strives to be on the cutting edge regarding all facets of disability related information. This includes attending training’s, memberships in disability organizations and communication with legislators.
Individual Achievement Spotlight:
Tara has been volunteering here at The Arc Alliance since 2014, but her success and accomplishments don’t start there. For 23 years, Tara worked as a merchandise processor at Strawbridge and Clothier, which later became Macy’s. She then worked at TJ Maxx for some time before obtaining her current job at a Home Health Aid company. Tara also occasionally dog sits for a friend when they are away. When she isn’t working, volunteering, or caring for her cat Ellie, Tara enjoys spending her free time coloring, watching TV, cooking, and knitting. Tara has knitted prayer shawls, scarves, and baby blankets for friends and family members. Learning to cook is one of Tara’s goals and she hopes to be a guest on the Rachel Ray show [...]
Registering for Supports Coordination Services
In order register for Supports Coordination services, contact your local County Office for an intake. Eligibility in based on having an Intellectual Disability diagnosis prior to the age of 22. You always have a choice for what Supports Coordination Organization you would like to receive services from at the time of registration and at any point thereafter.
- Berks County: (610) 236-0530
- Bucks County: (215) 444-2800
- Chester County: (610) 344-6265
- Delaware County: (610) 713-2406
- Montgomery County: (610) 278-5666
- Philadelphia County: (215) 685-4677
Once you are registered for services, a Supports Coordinator will schedule a meeting with you to discuss your needs and goals. This meeting can take place at your home or any convenient location to you.
For more information, please contact SCO@TheArcAlliance.org. You can also contact our office at 610-265-4700. We are happy to assist with any questions.
The Arc Alliance Supports Coordination staff are available to answer questions and assist you with finding the answers, resources, and support you need. Contact us today at 610-265-4700 or email us at sco@TheArcAlliance.org
Waiver Services Process
The Intellectual Disability (ID) Waiver is a Medicaid program that pays for needed services for individuals with intellectual disabilities. Unlike school, which is entitlement-based, a waiver is completely needs-based. The waiver is the last resort for funding for services after all other avenues of support have been exhausted. People may qualify for funding for services, but they are not guaranteed since ID waivers have waiting lists. It is important to keep in contact with your Supports Coordinator so that they are aware of your needs and can best advocate for funding for services if needed.
Steps to address waiver needs
If you are in need of waiver services, you and your Supports Coordinator will complete the following steps:
- Meet with your Supports Coordinator and team members to determine what services are needed. There are many services available. Your Supports Coordinator will discuss these services with you, based upon your needs and interests.
- Your Supports Coordinator creates a PUNS which stands for Prioritization of Urgency of Need for Services. The purpose of this is to lay out the services needed so the county can get a clearer picture of the person’s needs and also which waiver would be appropriate.
- Your Supports Coordinator submits additional information to the county office. Each county requires different paperwork, but usually information about medical, functional-levels, financials, and other areas of life will be collected. Also throughout this process, your Supports Coordinator will assist with locating service providers.
- The county reviews all the paperwork submitted and determines who receives waiver. The timeline for this varies greatly, depending on need, ID/D system budget, and waiver slots available. If the county approves you for a waiver, your Supports Coordinator will let you know. Then, the services you have chosen are added to the ISP and submitted to the county for approval. Once the ISP is approved and the date to begin services starts, your waiver has officially begun!
If you currently don’t have a waiver, or are waiting for one, here are some alternative options:
- Natural Supports- This can include family members, friends, neighbors, and local agencies such as OVR (which provides employment-related services) or United Way.
- Alternative Waivers- There are other waivers available through other program offices, such as the Office of Long-Term Living. The Arc Alliance and other Supports Coordination Organizations do not deal with these waivers directly, but can provide general information about these waivers and contact information to these offices.
- You can also contact your local legislator to advocate funding for the waiting list. You can go to thearcpa.org to get information about your local legislators and helpful information about items to include in conversation.
- Even if you don’t have a Medicaid waiver, you can still receive Supports Coordination services.
Community Based Resources
The Arc Alliance Support Coordination Services is dedicated to providing resources and supports to enable individuals the opportunity to become as independent, engaged, and as active in their community as possible. The challenge for you and your family may simply be identifying what’s available in the community and if it will fit your needs.
The resources provided here are simply a sample of the options and networks our team has available to assist you today. Please take a few moments to investigate the categories and options listed. If you don’t see a category or listing that addresses your need, please reach out to your Supports Coordinator, they regularly receive updates, notifications, and have access to a network of community based opportunities in our region.
In addition, please review both our activities calendar as well as our Facebook page for current listings and available resources.
Helpful Links of Services and Supports For Your Family
|The Arc Alliance Supports Coordination Directory|
|Phone: 610-265-4700||Fax: 610-406-6127|
|Jessica Wagaman||Executive Director||(717) 468-4627||JWagaman@TheArcAlliance.org|
|Stephanie Kilcoyne||SCO Director||(484) 868-0961||SKilcoyne@TheArcAlliance.org|
|Amanda Hundley||Quality Coordinator||(610) 996-1300||AHundley@TheArcAlliance.org|
|Ashley Volling||Program Support Specialist||(610) 382-5803||AVolling@TheArcAlliance.org|
|Matthew Zaino||ISP Reviewer||(484) 506-5079||MZaino@TheArcAlliance.org|
|Colleen Farrell||SC Supervisor||(484) 868-1524||CFarrell@TheArcAlliance.org|
|Emily Allen||SC||(484) 868-2723||EAllen@TheArcAlliance.org|
|Shea DiPaul||SC||(484) 636-7794||SDiPaul@TheArcAlliance.org|
|Lonna’ Henryhand-Pitt||SC||(484) 238-3228||LHenryHand-Pitt@TheArcAlliance.org|
|Aisha Johnson||SC||(484) 238-6870||AJohnson@TheArcAlliance.org|
|Shannon Kacillas||SC||(484) 868-5851||SKacillas@TheArcAlliance.org|
|Louis Gonzalves||SC Supervisor||(484) 919-3894||LGonzalves@TheArcAlliance.org|
|Cheryle Brashear||SC||(215) 962-7294||CBrashear@TheArcAlliance.org|
|Amy Daly||SC||(484) 868-0432||ADaly@TheArcAlliance.org|
|Caitlyn Hallman||SC||(484) 683-1764||CHallman@TheArcAlliance.org|
|Amanda Hansen||SC||(484) 868-8021||AHansen@TheArcAlliance.org|
|Jani Woodards||SC||(484) 680-8354||JWoodards@TheArcAlliance.org|
|Nicole Panish||SC Supervisor||(267) 693-5094||NPanish@TheArcAlliance.org|
|Shaina Bailey||SC||(484) 919-2909||SBailey@TheArcAlliance.org|
|Tim Connors||SC||(484) 868-6154||TConnors@TheArcAlliance.org|
|Keith Kercher||SC||(484) 680-9157||KKercher@TheArcAlliance.org|
|Allyson Monroe||SC||(484) 868-0429||AMonroe@TheArcAlliance.org|
|Jannie Harrison||SC||(484) 919-2024||JHarrison@TheArcAlliance.org|
|Julia Moore||SC Supervisor||(484) 919-7440||JMoore@TheArcAlliance.org|
|Kevin Amos||SC||(484) 868-2101||KAmos@TheArcAlliance.org|
|Randi Bardo||SC||(484) 919-0709||RBardo@TheArcAlliance.org|
|Erin Crockett||SC||(484) 868-0420||ECrockett@TheArcAlliance.org|
|Nicolle Cwalino||SC||(484) 881-2668||NCwalino@TheArcAlliance.org|
|Randi Hill||SC||(484) 868-0422||RHill@TheArcAlliance.org|
|Sue Mumbauer||SC Supervisor||(484) 680-5763||SMumbauer@TheArcAlliance.org|
|Amber Latsha||SC||(484) 868-0707||ALatsha@TheArcAlliance.org|
|Matthew Maikits||SC||(484) 868-0424||MMaikits@TheArcAlliance.org|
|Laura Schulberger||SC||(484) 680-0869||LSchulberger@TheArcAlliance.org|
|Emily Smith||SC||(484) 612-2965||ESmith@TheArcAlliance.org|
|Jay Valente||SC Supervisor||(484) 680-9355||JValente@TheArcAlliance.org|
|Violet Benner||SC||(484) 238-2565||VBenner@TheArcAlliance.org|
|Linda Chesney||SC||(484) 612-2432||LChesney@TheArcAlliance.org|
|Beverly Durham||SC||(484) 612-8209||BDurham@TheArcAlliance.org|
|Nicole Thomas||SC||(484) 868-0440||NThomas@TheArcAlliance.org|
|Ashley Wittmer||SC||(484) 680-4244||AWittmer@TheArcAlliance.org|