Supports Coordination Services2021-12-24T02:15:24-05:00
The Arc Alliance Advocacy Services

Welcome to The Arc Alliance Supports Coordination Organization. We are here to assist you and your loved one with intellectual and developmental disabilities navigate the system, access services, and monitor those services received to ensure health and safety for your loved one in the Intellectual Disability system. We have gathered information and resources on our site to assist you in the process. If you ever need assistance or simply have a question please feel free to contact us at any time.

What’s a Supports Coordinator and what can they do for you?

A Supports Coordinator is a case manager that links the individual with a disability to services and supports.   This can include Medicaid funded waiver services, community resources, and natural supports that enable you to grow and live in your community.  The main role of a Supports Coordinator is to locate, coordinate, and monitor services along with ensure health and safety for individuals in the Intellectual Disability system.  The Supports Coordinator assists the individual in finding service providers, ensuring that the services they receive are appropriate, and assisting the individual in applying for funding to pay for services.

The focus of The Arc Alliance Supports Coordination is you, we look to provide both paid and natural support and services enabling you to grow and live in your community.

Why choose The Arc Alliance for Supports Coordination?

  • We put the individual first and advocate for their wants and needs.
  • We strongly believe in community inclusion.
  • We take a team approach and emphasize the importance of family involvement.
  • Supports Coordinators will meet at a time and location convenient for you.
  • Supports Coordination staff are accessible through technology and our policy is to return all calls and e-mails within 1 business day.
  • Satisfaction surveys are sent annually to individuals and families to continuously monitor and improve quality of services.
  • The Arc Alliance serves individuals in 6 counties: Montgomery, Chester, Bucks, Berks, Delaware, and Philadelphia.
  • The Arc is a national organization that started out as a grassroots movement and has been around since 1951.
  • The Arc Alliance is a leader in the community for disability rights advocacy.
  • The Arc Alliance continuously strives to be on the cutting edge regarding all facets of disability related information.  This includes attending training’s, memberships in disability organizations and communication with legislators.
Registering for Supports Coordination Services

In order to register for Supports Coordination services, contact your local County Office for an intake.  Eligibility in based on having an Intellectual Disability diagnosis prior to the age of 22. You always have a choice for what Supports Coordination Organization you would like to receive services from at the time of registration and at any point thereafter.

  • Berks County: (610) 236-0530
  • Bucks County: (215) 444-2800
  • Chester County: (610) 344-6265
  • Delaware County: (610) 713-2406
  • Montgomery County: (610) 278-5666
  • Philadelphia County: (215) 685-4677

Once you are registered for services, a Supports Coordinator will schedule a meeting with you to discuss your needs and goals.  This meeting can take place at your home or any convenient location to you.

For more information, please contact  You can also contact our office at 610-265-4700.  We are happy to assist with any questions.

Waiver Services Process

The Intellectual Disability (ID) Waiver is a Medicaid program that pays for needed services for individuals with intellectual disabilities. Unlike school, which is entitlement-based, a waiver is completely needs-based. The waiver is the last resort for funding for services after all other avenues of support have been exhausted. People may qualify for funding for services, but they are not guaranteed since ID waivers have waiting lists. It is important to keep in contact with your Supports Coordinator so that they are aware of your needs and can best advocate for funding for services if needed.

Steps to address waiver needs

If you are in need of waiver services, you and your Supports Coordinator will complete the following steps:

  1. Meet with your Supports Coordinator and team members to determine what services are needed. There are many services available. Your Supports Coordinator will discuss these services with you, based upon your needs and interests.
  2. Your Supports Coordinator creates a PUNS which stands for Prioritization of Urgency of Need for Services. The purpose of this is to lay out the services needed so the county can get a clearer picture of the person’s needs and also which waiver would be appropriate.
  3. Your Supports Coordinator submits additional information to the county office. Each county requires different paperwork, but usually information about medical, functional-levels, financials, and other areas of life will be collected. Also throughout this process, your Supports Coordinator will assist with locating service providers.
  4. The county reviews all the paperwork submitted and determines who receives waiver. The timeline for this varies greatly, depending on need, ID/D system budget, and waiver slots available. If the county approves you for a waiver, your Supports Coordinator will let you know. Then, the services you have chosen are added to the ISP and submitted to the county for approval. Once the ISP is approved and the date to begin services starts, your waiver has officially begun!
Alternative Options

If you currently don’t have a waiver, or are waiting for one, here are some alternative options:

  • Natural Supports- This can include family members, friends, neighbors, and local agencies such as OVR (which provides employment-related services) or United Way.
  • Alternative Waivers- There are other waivers available through other program offices, such as the Office of Long-Term Living. The Arc Alliance and other Supports Coordination Organizations do not deal with these waivers directly, but can provide general information about these waivers and contact information to these offices.
  • You can also contact your local legislator to advocate funding for the waiting list. You can go to to get information about your local legislators and helpful information about items to include in conversation.
  • Even if you don’t have a Medicaid waiver, you can still receive Supports Coordination services.
Supports Coordination Staff Listing
Phone: (610) 265-4700 Fax: (610) 406-6127
Name Title Cell Phone Email
Jessica Wagaman Executive Director (717) 468-4627
Colleen Farrell SCO Director (484) 868-1524
Sue Mumbauer SCO Director (484) 919-3894
Matt Maikits ISP Reviewer/Supervisor (484) 868-0961
Ashley Wittmer ISP Reviewer/Supervisor (484) 213-7662
Amanda Hundley Quality Improv. Manager (610) 996-1300
Sylvia Sypien Quality Coordinator (484) 213-7750
Ashley Volling Program Support Specialist (610) 382-5803
Kevin Amos SC Supervisor (484) 213-7711
Ester Genkin SC (484) 868-5851
Aaron Mathew SC (484) 919-2024
Heather Myers SC (484) 919-0709
Vanessa Wismer SC (484) 213-7775
Jacqueline Zugschwert SC (484) 612-8869
Tim Connors SC Supervisor (484) 680-5763
Emily Allen SC (484) 868-2723
Amber Latsha SC (484) 868-0707
Rachelle Riley SC (610) 809-4608
Nancy Tasker SC (484) 680-0869
Amy Daly SC Supervisor (484) 868-8021
Linda Barnes SC (484) 636-7794
Natalie Draham SC (484) 868-0432
Dana Liguori SC (484) 680-8354
Andrew Ostroski SC (484) 213-7684
Amanda Woods SC (484) 252-8712
Julia Moore SC Supervisor (484) 919-7440
Elaina Acker SC (484) 868-2101
Zachary Brown SC (484) 213-7764
Erin Crockett Intake Coordinator (484) 213-7772
Nicolle Cwalino SC (484) 881-2668
Megan Welby SC (484) 868-0422
Nicole Pehlman SC Supervisor (267) 693-5094
Ryan Dodds SC (484) 868-0429
Aisha Johnson SC (484) 868-2999
John Montgomery SC (484) 680-9157
Kassandra Qawasmy SC (484) 919-2909
Stephany Tetruashvili SC (484) 683-1764
Nicole Thomas SC Supervisor (484) 868-0438
Elizabeth Bush SC (484) 238-3228
David Johnson SC (484) 238-6870
Alana Kinkaid SC On Leave
Natasha McCray SC (484) 213-7790
Emily Smith SC (484) 612-2965
Lucy Tartal SC (610) 764-8754
Jay Valente SC Supervisor (484) 680-9355
Dennis Caine SC (484) 612-8209
Linda Chesney SC (484) 612-2432
Sydney CitaraManis SC (484) 680-4244
Tyesha Hamilton-Wills SC (610) 551-6931
Ashley Miller SC (484) 868-0440
Danielle Wilson Gordon SC (484) 238-2565
Contact Us

The Arc Alliance Supports Coordination staff are available to answer questions and assist you with finding the answers, resources, and support you need. Contact us today at 610-265-4700 or email us at


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Supports Coordination Survey Responses

You have a choice in selecting a Supports Coordination Organization. Below are links for you to explore a current review of the level of satisfaction of our individuals and families.

View Our Survey Results- 2020

View Our Survey Results- 2018

View Our Survey Results- 2017

Review Individual and Family Member Comments

Community Based Resources

The Arc Alliance Support Coordination Services is dedicated to providing resources and supports to enable individuals the opportunity to become as independent, engaged, and as active in their community as possible. The challenge for you and your family may simply be identifying what’s available in the community and if it will fit your needs.

The resources provided here are simply a sample of the options and networks our team has available to assist you today.  Please take a few moments to investigate the categories and options listed. If you don’t see a category or listing that addresses your need, please reach out to your Supports Coordinator, they regularly receive  updates, notifications, and have access to a network of community based opportunities in our region.

In addition, please review both our activities calendar as well as our Facebook page for current listings and available resources.

Helpful Links of Services and Supports For Your Family
Individual Achievement Spotlight

Kathleen’s Achievement Story

Kathleen exemplifies the qualities of a self-advocate. She speaks up for herself and has been a member of the Developmental Disabilities Committee for Montgomery County for the past 15 years. Kathleen gives back by volunteering at her church and Visions for Equality. In addition to volunteering, she also is an active member in her community by involving herself in Special Olympics, advocacy events, and charity cancer walks. Kathleen enjoys going to the beach and library in her free time. On May 26, 2016, Kathleen’s efforts were recognized. She was awarded the Citizenship Award at The Arc Alliance’s Awards Dinner. Congratulations to Kathleen for all she’s accomplished and for being an inspiration to others!  

December 14th, 2017|0 Comments

The Arc Alliance is pleased to provide Staff with the following resources, publications, forms, and links to aid you in serving and supporting families in our community.

January 2022

Staff Resource Pages

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