Despite being an SC Quality Coordinator for less than 8 months, Sylvia jumped into her new role with both feet, bringing fresh, creative ideas to improve existing programs and generate brand new ones. She’s enhanced the SC orientation program by increasing check-ins and ensuring all trainings are compliant with COVID-related protocols. Sylvia has also volunteered lo be the backup ISP reviewer to assist our ISP Reviewer and SC Supervisor. She takes the time to meet individually with SCs, giving refresher trainings on new processes. Most recently, she has become certified in both Quality Management and Certified Investigations, achieving both within a 1-month timeframe. Her dedication and drive definitely do not go unnoticed. We can’t wait to see what the future brings for Sylvia, and what Sylvia brings to the future of this role and this agency.